Advanced Telephone Skills Workshops from Gehegan

While economists are stating the recession is over, many businesses aren’t realizing a quick recovery. In a sluggish economy, opportunities abound for those individuals who are willing to reach out to clients and prospects. The telephone is the most effective, economical and efficient means of development new business.  However, making these outbound calls is certainly not a call anyone and everyone process. Effective telephone skills for business development requires developing a plan, building rapport and presenting your message in a clear and cogent manner.

With Fortune 500 clients ranging from Wells Fargo, Citibank, and Bank of the West, one successful company in business nearly 30 years, Gehegan and Associates (G&A), specializes in advanced telephone skills workshops for the financial services sector. Their approach simply consists of communication the value that a face-to-face meeting would be beneficial.  Using the phone to sell a product or service is transactional.  Using the phone to sell a personal meeting builds relationships. When you sell transactions you are always selling; when you build relationships, the customer is always buying.

Participants in G&A’s intensive one-day training workshops are able to realize results on the spot with appointments, new opportunities and referrals. By utilizing live calling exercises to practice new skills in real-time, participants often yield increased results of 30% – 40% contact to appointment conversion.

The typical branch manager or personal banker has limited time to devote to outbound calling activities thus making it critical that they have the skills and competency necessary to effectively use the telephone. G&A’s tactical ABC approach, Accountability, Behavior, and Consistency, insures that the telephone skills training provides a substantial return on investment.

Over the years, thousands of participants throughout the United States and internationally have attended G&A telephone skills workshops to increase their confidence and effectiveness using the telephone to contact prospective and existing clients.